Frequently Asked Questions
Everything you need to know about our handcrafted batik collections.
Are your batik products handmade?
Yes, our collections feature authentic batik techniques, including Batik Tulis (hand-drawn) and Batik Cap (hand-stamped), created by skilled artisans using traditional wax-resist dyeing processes.
How should I care for my batik garments?
To preserve the vibrant colors, we recommend hand washing with a mild detergent or 'Lerak' (traditional soapberry). Avoid direct sunlight when drying and do not use bleach.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I know which size to choose?
Please refer to our detailed Size Guide available on each product page. Since traditional batik fabrics often have no stretch, we recommend measuring yourself carefully or choosing one size up for a relaxed fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached.
Do you offer custom or bulk orders?
Yes, we provide custom tailoring for special events and bulk discounts for corporate gifting or wedding parties. Please contact our support team for a personalized quote.